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When the Customer Says Jump, First Ask Why
Dec 17, 2014
3 mins

When customers ask for new products or features, should you jump to fill the request? These situations can help you deepen your relationship with your customer. On the other hand, you could also end up wasting time and resources creating a new offering that they're not willing to pay more for and that no other customer needs.

Quality Leads vs. High-Volume Leads: Which is Better?
Dec 2, 2014
3 mins

Recently I asked my blog readers to share opinions about the great "quality vs. volume" debate. That is, if you had your choice between a high volume of leads and high-quality leads, which would you prefer? Here's the feedback I received from readers -- 71% chose quality, while 29% chose volume.

Organic Science theme with DNA and young green sprout rising
Nov 19, 2014
3 mins

Does your value proposition articulate how your offering solves a customer’s business challenges or is it a jumble of features/benefits? The sophistication of a value proposition ranges from being stuck on feature selling to one that’s fully developed and helps win business. To find out if you’re at square one or doing pretty well, think about your value proposition in terms of the continuum below.

It Ain’t Over Until You Deliver and Measure Value
Nov 11, 2014
3 mins

A signed contract signals the start of the final step in the Value Lifecycle: Deliver and Measure Value. This step not only strengthens your relationship with your customer, but enhances your capacity to develop new offerings and improve existing ones. Here are the top three objectives in making it work.

Why Marketing Should Be Held Accountable for a Quota
Nov 4, 2014
3 mins

Ask the VP of Sales and the VP of Marketing at any company how well their teams get along and you’ll likely find some level of friction. Salespeople complain that marketing doesn’t provide enough leads, and that leads are not “sales ready.” Marketing complains that salespeople fail to follow up on leads properly and bungle their own opportunities. The complaints have been around for some time and there’s a bit of truth on each side. One thing is clear: if companies want to maximize revenue potential, they need to make sure sales and marketing are putting forth a coordinated effort. Here are five solutions to get your sales and marketing teams on the same page.

Never Lead with a Sales Demo
Oct 28, 2014
3 mins

Well if you’re not going to lead with the demo, what should you lead with? Consider that old quote, “Seek first to understand, then to be understood.” The best opportunities can be found when initial conversations center around the prospect’s business problem.

Why is ROI Important to Marketing?
Oct 21, 2014
3 mins

Do you know the difference between “ROI” (return on investment) and “ROMI” (return on marketing investment)? Occasionally we’ve noticed that some of our discussions about ROI have led to some confusion among our readers. I suspect this is because when people hear “ROI” and “marketing” they primarily think of “return on marketing investment” (ROMI).

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